WordPress website support: who needs it and why?

0.33 seconds. That’s how long it takes Google to return a result for your query, and the same amount of time for a client to decide whether they want to stay on your site or not. Loading speed, thoughtful design, and a successful mobile version can easily be a decisive argument in your favor in search results.

How to achieve the desired results? I would like to say that the right structure and visuals are enough – but this only gives an effect at the beginning. Immediately after launch, the site requires a comprehensive approach with the establishment of continuous operation. Analyzing the site for errors, updating certificates, and constant monitoring are just a small part of the challenges that arise even for small sites.
Support from siteGist is much more than standard technical maintenance and occasional responses to requests. We help the site grow safely, implement new technologies, and be there when the business faces new challenges.

Of course, WordPress site support can vary from one check per month to 100% monitoring and updates by the team. We want to show how important it is to be in the context of the site constantly and do everything to ensure its correct operation. Let’s talk about several key aspects of support:

• Safe update – current versions of site plugins and WP versions

Outdated versions of modules can interfere with the operation of the site and make it more vulnerable to viruses. It is also important to respond to difficulties after updates in a timely manner if the theme used does not work with the new version of the plugin or WP version. Often, such problems are difficult to predict and fix manually, and our team is ready to immediately take up their solution.

• Saving backups – recent copies of the site

This point will be relevant for clients who transfer the site to third-party users for completion. Some critical error or deletion of an important structural element can stop the site from working – in this case, we save their copies. As soon as the need arises – you can restore the latest current version and bring the site “back to life”.

• Constant monitoring of the site’s operation – trouble-free operation 24/7

We conduct such a check every 5 minutes to be sure of the constant availability of the site. As soon as one of the checks detects a problem, we will be able to react quickly and continue its operation without delay. You will not even have time to notice that there were any malfunctions.

• Monthly website health check – testing and analysis of key technical parameters, checking payment systems and correct operation of the website in general.

We know that there is often not enough time or resources to maintain the website, so we suggest leaving this task to our team. You will receive a personal manager who will be aware of all the subtleties and changes on the website, so he will be able to quickly involve the team if such a need arises. In addition, support packages significantly save time, as they guarantee priority execution of tasks – we solve them first.